Welcome to the Terms & Conditions for Flower Delivery Harlington. These terms set out the framework for using our online flower delivery service for customers in Harlington and the surrounding areas. By placing an order on our website, you agree to be bound by these terms. Please read them carefully before proceeding with any purchase. These terms are in place to ensure a clear, mutual understanding of the online ordering process, including payments, order cancellations, liabilities, and the governing law. Should you have any queries regarding these terms, please consult this document for guidance.
Our e-commerce flower delivery services are available to individuals aged 18 years or over residing or based in Harlington and its neighbouring areas. By placing an order, you confirm that you meet these conditions and accept responsibility for compliance with all relevant laws regarding the purchase of goods.
To place an order for online flower delivery in Harlington, browse our selection of floral products and select your desired items. Add each item to your virtual basket and proceed to the checkout, where you must provide accurate recipient and delivery details.
Your order constitutes an offer to purchase. All orders are subject to acceptance and availability. When you submit your order, you will receive an automated email confirming receipt and summarising the order details. This confirmation does not signify acceptance; a binding contract is formed only when we have processed and despatched your order, at which point you will receive a despatch confirmation email.
We reserve the right to refuse or cancel any order where products are unavailable or if we suspect fraudulent activity. Should your order be refused, any payments already made will be refunded in full via the original method.
We aim to ensure that all product descriptions, images, and prices on the website are accurate. However, due to the seasonal and perishable nature of flowers, certain items may differ slightly from their online representations or may require substitution with blooms of equivalent or greater value. We will always attempt to inform you in advance if significant substitutions are necessary.
Minor colour or variety variations may occur, but quality and value will always be maintained. For custom or designed bouquets, our florists may make reasonable adjustments based on seasonal availability.
Flower Delivery Harlington offers delivery services throughout Harlington and the surrounding areas. Delivery charges and anticipated timescales will be displayed at checkout. Orders placed before the designated daily cut-off times will most often be delivered on the same day or within the requested delivery window; orders after the cut-off will be delivered the next working day or as specified at the time of ordering.
We make every effort to ensure timely deliveries. However, in rare cases, delays due to events beyond our reasonable control (including severe weather, traffic disruption, or supply issues) may occur. In such cases, we will communicate with you at the earliest opportunity to arrange an alternative delivery date or a refund if appropriate.
If the intended recipient is unavailable at the time of delivery, our drivers will follow your specified instructions where possible (e.g., leaving with a neighbour or in a safe place) or leave a delivery card with further information. We cannot accept liability for deliveries left as per your instructions or for incorrect delivery addresses supplied by the customer.
All prices are quoted in GBP (£) and are inclusive of applicable taxes. Payment must be made in full at the time of order using the payment methods indicated at checkout, which may include credit or debit cards and other recognised e-commerce payment processors. All transactions are processed securely, and we do not store your financial information.
Should a payment be declined, your order will not be processed until a valid payment method is provided. We reserve the right to cancel any order if we are unable to obtain full payment prior to delivery.
We understand that plans can change. If you wish to cancel or amend your order, please contact us as soon as possible. For non-perishable items, you may cancel your order up to 24 hours before the scheduled delivery for a full refund.
For perishable items such as fresh flowers, cancellations or amendments must be requested no less than 24 hours before the delivery date and time. This is to ensure that your order is not already in preparation or transit. Orders cancelled after this period may not be eligible for a refund due to the bespoke, perishable nature of the product.
Personalised or custom orders cannot be amended or cancelled once preparation has commenced. If you need to update delivery information, please notify us promptly to avoid missed or incorrect deliveries. We cannot guarantee changes after the order has been processed, but we will strive to accommodate all reasonable requests.
We aim for complete satisfaction with every flower delivery. Due to the perishable nature of our products, refunds or replacements will only be considered in cases of damage, defects, or incorrect items delivered. If any issues arise, please contact us within 24 hours of delivery, together with photographic evidence where possible, to discuss a resolution.
If the claim is validated, we may offer a replacement delivery, an alternative bouquet of equal value, or a full or partial refund, at our discretion. Please note that we cannot accept returns of fresh flowers except in the case of a legitimate complaint as described above.
It is your responsibility to ensure that all order details, including recipient contact information and delivery addresses, are accurate. We cannot accept liability for orders delayed or unable to be delivered due to incorrect or incomplete information provided by the customer.
Should you need to update these details, please contact us immediately. Once delivery has taken place or an order has entered the preparation stage, changes may not be possible.
Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot legally be excluded. To the extent permitted by law, Flower Delivery Harlington shall not be liable for indirect losses, consequential damages, or loss of profits arising out of or in connection with the use of our e-commerce service.
Our liability in respect of any direct losses, relating to any order, shall be limited to the value of that order. We are not liable for any failure to perform our obligations resulting from circumstances outside our reasonable control, such as force majeure events including extreme weather, strikes, or other unanticipated disruptions.
All content on our website, including text, images, logos, and designs, remains the intellectual property of Flower Delivery Harlington or our licensors. You may not copy, reproduce, or use such materials for any commercial purpose without our written consent.
We are committed to protecting your personal information in accordance with UK data protection legislation. Your personal information will be used solely for the purpose of processing and delivering your order, processing payment, and, where consented, providing updates, offers, and news related to our flower delivery service in Harlington.
We will not sell or distribute your personal data to third parties except as necessary to fulfil your order or as required by law. Please refer to our Privacy Policy for further information regarding how your data is managed and protected.
These Terms & Conditions, and any dispute or claim arising out of or relating to them or their subject matter, shall be governed exclusively by and construed in accordance with the laws of England and Wales.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall remain fully effective and enforceable.
No waiver by us of any breach or default under these terms shall be deemed a waiver of any subsequent breach or default of the same or similar nature. You may not assign or transfer any of your rights under these terms to any third party without our prior written consent.
We reserve the right to update or amend these Terms & Conditions from time to time. Any changes will be posted on our website. Continued use of our services after changes constitutes your acceptance of the revised terms.
These Terms & Conditions apply to all customers placing online flower delivery orders in Harlington and its neighbouring areas. By placing an order, you confirm your agreement to these terms and acknowledge that they are designed to protect both customer and provider in the course of e-commerce flower transactions.
If you have any questions about these Terms & Conditions or are dissatisfied with any aspect of our flower delivery service, please contact us through the contact form provided on our website. We strive to resolve all issues promptly and to your satisfaction. Your feedback is important in helping us maintain high standards of service for Harlington and its surrounding communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harlington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harlington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
