At Flower Delivery Harlington, your satisfaction is our top priority. As a trusted local florist, we are committed to delivering only the freshest blooms to homes and businesses throughout Harlington and surrounding areas. Every bouquet and floral arrangement is handled with great care, and we stand by a Fresh Flowers Guarantee. This means your flowers arrive as beautiful and vibrant as you expect—every time.
We understand how important it is that your flowers look perfect upon arrival. If your order arrives damaged or you notice any issues with the condition of your flowers upon receipt, please inform us as soon as possible, ideally within 24 hours of delivery. To assist our team in resolving your concern swiftly, please provide details of the issue, including clear photographs of the damaged flowers and packaging if possible. This allows us to best assess the situation and offer you the appropriate solution.
Our expert florists use only the freshest blooms available. We guarantee that every flower arrangement delivered in Harlington will maintain freshness for at least five days from the day of delivery, provided they are cared for according to the instructions supplied. In the rare event that your flowers fade prematurely within this five-day window—despite proper care—please reach out to us with your order details, and our team will address your concern promptly.
If your order does not meet our high standards, you have the option to request a refund or a replacement. Once our team confirms the nature of the issue—whether it be flowers arriving in unsatisfactory condition, damaged, or not meeting the guaranteed freshness window—we will work with you to swiftly organise either a full or partial refund or to send a replacement bouquet as soon as possible. Please note that replacements are subject to seasonal flower availability. Where particular flowers are not in stock, we will offer a suitable substitution or a refund per your preference.
We value your feedback, and any complaints are taken seriously by our dedicated team. To make a complaint, simply get in touch through our contact form, noting your order information and a detailed description of your concern. Our senior florists will review all complaints within two business days and aim to resolve them quickly and fairly. In most cases, you can expect a response with a proposed resolution—be it a refund, replacement, or another suitable outcome—within three working days.
As your nearest independent florist, Flower Delivery Harlington takes pride in serving families and businesses in the local area. We believe every delivery should delight, and our local roots mean we’re always on hand to help should something not be quite right with your order. Thank you for choosing us for your floral needs; we look forward to making things right whenever you need our support.
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